Web Hosting GuaranteeWeb hosting accounts are backed by a Service Level Agreement (SLA) that provides a guaranteed uptime of 99.8% each month. In the event that we don't meet our uptime target in a given month you are eligible to get your money back. Our track record boasts an impressive uptime of over 99.9% in the last 2 years, network connections to the Internet backbone have been offline for less than 1 hour in this same period. All outages are logged and published online. Our servers are monitored by Keynote from time to time. This high level of uptime ensures your website and email services are always available. Redudant equipment and strong technical ability makes this high level of service achievable. All network equipment is redundant (yes there is two of everything right down the network cables connecting our servers to the Internet), all data is mirrored across multiple hard drives so that a drive failure can occur without taking the service offline and replacment drives can be installed whilst the machine is turned on. |
